Last Updated: 12 November 2026
At SitePace.ai, your privacy is of utmost importance. We are committed to safeguarding your personal data in line with privacy laws, including India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025, and, where they apply to you, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and other privacy laws. This Privacy Policy explains how we collect, use, disclose, and protect your information.
SitePace.ai is operated by Walktheprop Pvt. Ltd., whose office is at Madhuban Building, 23/8, Cochin St, Ballard Estate, Fort, Mumbai 400001, India. In this policy, "we" and "us" mean Walktheprop Pvt. Ltd.
We may collect personal information directly from you, including:
Name, email address, phone number, job title, and company details (e.g., during account registration).
Billing details needed to invoice paid services.
Website forms (demo, contact and quote requests): your name, phone number, email address, country, city, your message, and the page and campaign link you came from. Country and city are suggested from the approximate location of your IP address; you can change them before sending.
Live chat: the messages and any contact details you share in a chat you start.
When you use our platform, we may collect:
Technical Data: IP address, browser type, device information, and operating system.
Usage Data: Platform features used, session durations, and navigation paths.
We may receive data from third party services such as integrations with other tools, marketing partners, or public sources.
To reply to your demo, contact or quote request.
To provide and maintain SitePace.ai services.
To improve platform functionality and user experience.
To send communications about the service, such as system updates and feature announcements.
To invoice paid services, verify accounts and keep the platform secure.
To comply with legal obligations or respond to regulatory requests.
We do not sell your personal information, and we share it with no one other than the service providers named in this policy. They process it on our behalf, only for the purposes below:
Zoho CRM (Zoho Corporation): stores the requests you send through our website forms, so our team can reply.
Zoho SalesIQ (Zoho Corporation): runs the live chat, only after you open it.
Google Analytics 4 (Google): measures how the website is used, only if you allow analytics.
Google reCAPTCHA (Google): protects the pricing quote form from spam.
Google Maps (Google): shows our office on the Contact page, only after you click Show map.
Vercel: hosts this website and provides the approximate location used to pre-fill the country and city fields.
Our cloud hosting provider: hosts the SitePace.ai platform and your project data.
We may also disclose information where the law requires it.
Our website uses strictly necessary cookies to remember your cookie choice. Google Analytics 4 runs only if you allow analytics, and marketing cookies are used only if you allow marketing. The Zoho SalesIQ chat widget loads only when you click Chat With Us. You can change your choice at any time with the Cookie Settings button in the footer. Our Cookie Policy lists every cookie we use.
Where CCTV AI is installed, it can create entry and vehicle logs that may identify people and licence plates in the areas the cameras cover. Our 360° safety walks are not used to identify people, but the images may show anyone who was on site at the time.
Access and Portability: Request access to your data or receive it in a portable format.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request data erasure, subject to legal requirements.
Restrict Processing: Restrict or object to processing for specific purposes.
To exercise these rights, use our privacy and grievance contact (below) or email us at connect@sitepace.ai. Verification may be required.
For personal data we collect through this website and for our own accounts and communications, Walktheprop Pvt. Ltd. is the Data Fiduciary under the Digital Personal Data Protection Act, 2023. As a Data Principal, you have the right to:
Give or withdraw consent: Where we rely on your consent, you can withdraw it at any time, as easily as you gave it: use Cookie Settings in the footer for cookies, or email us for anything else. Withdrawal does not affect processing before it.
Know and access: Ask for a summary of the personal data we hold about you, how we use it, and who we have shared it with.
Correct, complete and update: Ask us to fix inaccurate or incomplete data, or update details that have changed.
Erase: Ask us to delete your data once it is no longer needed for the purpose you gave it for, unless the law requires us to keep it.
Nominate: Name another person to exercise these rights for you in case of death or incapacity.
Grievance redressal: Raise a complaint with us using the privacy and grievance contact (below). If you are not satisfied with our response, you can complain to the Data Protection Board of India.
To make a request, email us with the name and the email address or phone number you used with us, and tell us what you would like us to do. We respond to every request and grievance within 90 days at the latest. We may ask you to verify your identity first. When we process project data on behalf of a client company, that client decides how the data is used; we will pass your request to them and help them answer it.
Privacy and grievance enquiries: Walktheprop Private Limited, Madhuban Building, 23/8, Cochin St, Ballard Estate, Fort, Mumbai 400001, India. Email: connect@sitepace.ai (subject: "Personal data request"). Phone: +91 9819555092.
SitePace.ai is a service for businesses and is not meant for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, contact us and we will delete it.
If a breach affects your personal data, we will tell you without delay, in plain language: what happened, the likely impact, what we are doing about it and what you can do. We will also report it to the Data Protection Board of India as the law requires.
We retain personal data only as long as necessary for legitimate purposes or as required by law. Customer project data is kept for the period agreed with each client.
We use encrypted (HTTPS) connections, role based access controls and secure hosting to protect your data from unauthorized access or disclosure.
Some of the service providers named in this policy may process data outside India. Where personal data moves across borders, we follow the transfer rules of the laws that apply to it and rely on our providers' data protection terms.
This Privacy Policy may be updated periodically. We will notify you of significant changes by email or platform notice.
